FAQ

1. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER ?
Setting up an account is not mandatory as you just need an e-mail address. But if you register, you will be able to enjoy some benefits through your account like saving your articles in your wishlist or placing an order more quickly and easily.


2. I HAVE FORGOTTEN MY PASSWORD: WHAT SHALL I DO ?
If you need help resetting your password, we can help by sending you a link to reset it. Go to y account page and click to reset the password. https://breath-of-fire.de/my-account


3. HOW DO I RECEIVE BREATH OF FIRE EMAIL UPDATES?
Stay informed of new arrivals, trends and exclusive promotions, well-being news and events by entering your email address under at the bottom of our pages.


4. HOW DO I PLACE AN ORDER ON YOUR SITE?
Placing an order is easy at Breath of Fire. 
Choose your category from the top navigation menu or search to explore a specific style. Select the size and the colour of your item and click add to cart. Once you have finished adding your items, proceed to checkout in the cart. Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed. Enter your address and payment information (paypal, credit card…) and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. 


5. CAN I PLACE AN ORDER OVER THE PHONE ?
Our friendly Customer Service is happy to assist you with placing your order over the phone if you encounter any problems in placing your order through the internet.


6. WHERE CAN I FIND SIZE & FIT ADVICE?
Under each product, a size guide can be found in the description but you can also visit our complete size guide under this link: https://breath-of-fire.de/how-to-choose-your-size/

If you have more questions, we will be more than happy to answer your questions regarding the size and fit.

7. CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service as soon as possible to cancel or make changes to an order. if your order was placed on the weekend, we will certainly not have the possibility to correct the order because the depot starts working very early on Monday morning and once packed, the changes can not be made. However, please know that we will do our best if such a case should arise.

Unfortunately we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds policy.


8. ARE YOU GOING TO HAVE MY SIZE OR MY COLOUR AGAIN?
Most of our models are evergreen and we often do re-storage. However, if your favorite item is not available you can always email us for more information and to be kept informed of the restocking of the item in question.

9. WHICH PAYMENT METHODS DO YOU ACCEPT?
Credit cards and mastercards, paypal and bank transfer. For bank transfers, the order is prepared once the money has reached our bank account.


10. HOW MUCH WILL I BE CHARGED FOR SHIPPING?
Every Breath of Fire order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout.

11. WHEN WILL I RECEIVE MY ITEM AND HOW CAN I TRACK DELIVERY?
Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-7 days after dispatch, depending on your location and chosen shipping method. We send tracking links for all orders that may take longer than two business days to deliver. 

12. WHAT IS YOUR RETURNS POLICY?
You can return the item within 30 days of placing your order. Of course the clothing must be returned in its original, unused condition. If you would like to exchange an item, you will need to return it and place a new order.